Download our app or join our Rewards program to access exclusive items + perks!

FAQ

You’ve got questions, we’ve got answers! View some of our frequently asked questions below. Don’t see what you’re looking for? Contact us here.

FAQ

TOP FAQS

We’re honored that you love us so much that you’d want to help bring us to your town. However, we are not franchising at this point in time. If anything changes in the future, we will update our website with this information.

We sure do! We offer physical gift cards that can be purchased in-store or shipped nationwide (here) as well as eGift cards that can be emailed to your recipient (here). All gift cards can be redeemed in-store or through our app + digital ordering experience.

You can check the balance of your gift card online here.

Of course! Our menu consists of at least one seasonal gluten free flavor, as well as a seasonal vegan flavor. Because they are seasonal menu items, each of these options change flavors every 6-8 weeks, always adding an exciting new dimension to the menu to suit all taste preferences! 

If you have any specific allergy concerns, please ask our Guest Experience Team Members for assistance guiding you through our menu or view our allergen sheet here. Please note that our ingredients change often and our facilities are not gluten free/vegan facilities. Because our items are prepared in the same kitchen, there is a possibility for cross-contamination, so we ask you to please confirm any questions or requirements prior to ordering.

Company

We’re honored that you love us so much that you’d want to help bring us to your town. However, we are not franchising at this point in time. If anything changes in the future, we will update our website with this information.

Are you passionate about donuts, coffee, and good vibes?! With stores in multiple markets, we more than likely have a position open near you! View our current open positions here. We hope to hear from you soon!

APP + ONLINE ORDERING

Currently orders can only be placed the evening before the planned day of pickup. Each shop will reset their inventory at 8PM, after that, orders can be place for pre-ordering on our website here.

For example, if you are looking to place on order for pickup on a Friday, you’ll place your pre-order Thursday evening at 8PM, and so forth.

We’re available for delivery on all platforms! However if you want to skip the high delivery fees, order for delivery through our website here. Or! Download our app! Best part: you’ll earn loyalty points for every dollar you spend when ordering delivery through our website or app.

EVENTS + CATERING

Oh yeah we do! Head to our Catering page and fill out our form here. Our team will get in touch with you as soon as we can to start planning!

We sure do! Donut cake towers, donut walls, custom donuts, and more. All we ask is for 72 hr heads up to give our dough enough time to rise and make ‘em pretty! Reach out us through our Catering form here and let’s make some magic happen!

Pop Up events?! That’s our bread and butter (or dough and glaze, rather)! Reach out us through our Catering form here and let’s make some magic happen!

From donut cake towers, donut walls, custom donuts, and more. You name it, we can probably do most of it! All we ask is a 72 hr heads up. Head to our Catering page and fill out our form here.

We love making people’s days a bit sweeter by supporting organizations and individuals doing great things in our communities. Please request a donation or sponsorship through our form here.

SHIPPING + RETAIL

Because we cannot guarantee the same quality and experience as you’d receive in-store, we currently do not ship our donuts. If this changes in the future or we invent a teleportation device, we will update our website and share more information to get our donuts to you asap. Until then, we hope to see you at one of our locations soon!

You bet! Our rad merchandise is available for purchase in-store as well as online for nationwide shipping! Don’t just visit your favorite donut shop, but rep it too! Click here to shop our seasonal collection of rotating merchandise!

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